RETURNS/EXCHANGES

Return/Exchange Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within one billing cycle of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return/exchange an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.  If you have created an account, you can login, select the order and request a return for each line item.  This will prompt the return process and we will contact you with shipping information.  Please note there are different return addresses depending on carrier used:  

FedEx or UPS:
Squaw Valley Retail DC
Attn: E-Com Returns
1725 Squaw Loop Road
Olympic Valley, CA 96146
 
USPS:
Squaw Valley Retail DC
Attn: E-Com Returns
Post Office Box 2007
Olympic Valley, CA 96146